Controller

Personal Data We Collect

Depending on how you interact with our Site, we may collect:

• Account & Contact Information: name, email address, shipping and billing address, and phone number.
• Payment Information: payment card details processed securely by our payment processors, along with billing information.
• Order & Transaction Data: products purchased, order numbers, transaction information, and shipping tracking information.
• Technical Data: IP address, browser type, device information, cookies, and website usage information.
• Communications: customer service communications, reviews, feedback, and other messages you send to us.
• Marketing Data: marketing preferences, subscriptions, and communication opt-ins.

How We Collect Data

We may collect personal information through:

• Direct interactions: when you create an account, place an order, contact customer service, or otherwise provide information to us.
• Automatic collection: when you browse or interact with our Site through cookies, analytics technologies, and similar tools.
• Third parties: including payment processors, shipping carriers, analytics providers, and advertising partners.

How We Use Personal Data

We may use personal information to:

• Process and fulfill orders and payments.
• Provide order updates and respond to customer inquiries.
• Ship products and manage returns, replacements, and refunds.
• Improve and personalize our website and customer experience.
• Provide relevant marketing and promotional communications.
• Detect, investigate, and prevent fraud, abuse, and unauthorized activity.
• Maintain the security and functionality of our Site.
• Comply with applicable legal and regulatory obligations.

Legal Bases for Processing

For individuals located in the European Economic Area or other jurisdictions where GDPR applies, we rely on the following legal bases where applicable:

• Contract Performance: to process and fulfill your orders.
• Legal Obligations: to comply with applicable laws, tax requirements, accounting obligations, and legal requests.
• Legitimate Interests: to operate and improve our Site, prevent fraud, protect our business, and conduct certain direct marketing, subject to applicable balancing requirements.
• Consent: where consent is required, including certain cookies and marketing communications.

Sharing & Disclosure

We do not share personal information indiscriminately. We may disclose information to trusted parties when necessary to operate our business and provide our services, including:

• Service Providers: payment processors, shipping carriers, hosting providers, analytics providers, and technology providers.
• Business Partners: fulfillment, logistics, supplier, and operational partners where necessary to complete transactions.
• Legal Authorities: when required by law, legal process, or to protect our rights, customers, or business.
• Business Transfers: if Luxours is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site, remember preferences, understand website usage, measure performance, and support advertising and marketing activities.

You may manage or disable certain cookies through your browser settings or through our cookie consent tools where available. Disabling certain cookies may affect the functionality of the Site.

International Data Transfers

Luxours operates in an international environment. Your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.

Where required by applicable law, transfers of personal information from the European Union or other protected jurisdictions will be supported by appropriate safeguards, such as Standard Contractual Clauses or an applicable adequacy decision.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, fulfilling transactions, complying with legal and tax obligations, resolving disputes, preventing fraud, and enforcing agreements.

The specific retention period depends on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Accessing and receiving a copy of your personal information.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information, subject to legal limitations.
• Requesting restriction of certain processing activities.
• Objecting to certain types of processing.
• Requesting portability of certain personal information.
• Withdrawing consent where processing is based on consent.

California Residents: Depending on applicable law, California residents may have rights to request information about categories of personal information collected, disclosed, or sold, as well as other rights provided under applicable California privacy laws.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before completing certain requests.

Security

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed toward children under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent where required by law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or applicable legal requirements.

When we make changes, we will publish the updated policy on this page and revise the "Last Updated" date displayed above.

Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact Luxours: