Return Eligibility

We accept eligible returns within 30 days of the delivery date, provided all of the following conditions are met:

• The item is unused and remains in its original condition.
• All original packaging, tags, dust bags, accessories, and other included materials are returned with the item.
• The item was purchased directly from shopluxours.com or the Shop App.

Non-Returnable Items

The following products are not eligible for return or exchange:

• Opened or used fragrances.
• Items showing signs of wear, use, alteration, or damage.
• Items returned without their original packaging.
• Sale or final-sale items identified as such at checkout.
• Gift cards.

How to Initiate a Return

To request a return, please contact us within 30 days of receiving your order.

Please include your order number, the item or items you wish to return, and the reason for the return.

Our team will normally respond within 1–2 business days with further return instructions.

Return Address

Once your return has been approved, ship the item to:

Please do not send a return to this address before receiving return authorization and instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

We strongly recommend using a trackable shipping method and retaining your shipping receipt. Luxours is not responsible for return packages that are lost or damaged while being shipped back to us.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds are issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days after approval. Your bank or card issuer may require additional time before the credit appears in your account.

Exchanges

We offer exchanges for eligible items of equal or lesser value, subject to product availability.

To request an exchange, contact us with your order details and specify the item you would like to receive instead.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery.

Please provide clear photographs of the item and its packaging so our team can assess the issue.