Fulfillment & Carriers

We fulfill orders through trusted international suppliers and third-party carriers. Available carriers and delivery estimates are displayed at checkout.

Processing Time

Most orders are processed within 1–5 business days. Processing may take longer during peak periods or for certain items.

Delivery Timeframes

Delivery estimates depend on the supplier and shipping method. International shipments may take several weeks.

Shipping Costs & Duties

Shipping costs are calculated at checkout. Import duties, taxes, and customs fees may apply depending on your country.

You are responsible for any customs charges, duties, or taxes imposed by your country unless otherwise stated.

Tracking

When available, tracking information will be sent to your email after your order has shipped.

Tracking status updates depend on the carrier and may not appear immediately after shipment.

Lost Packages

If your package is confirmed lost in transit, please contact us so we can investigate the shipment with the relevant carrier or fulfillment partner.

Once the loss is confirmed, we will provide either a replacement shipment or a full refund.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please provide:

• Order number
• Photos or video of the product and packaging
• A clear description of the issue

We will evaluate your claim and may offer a replacement or a full or partial refund depending on the circumstances.

Returns

We generally do not accept returns due to our international fulfillment model.

Returns may be approved in exceptional circumstances and require prior authorization from ShopLuxours.

Delivery Issues Caused by the Customer

ShopLuxours is not responsible for delays or non-delivery caused by:

• Incorrect or incomplete shipping information provided by the customer.
• Refused or abandoned packages returned by customs.
• Failure to comply with applicable local import regulations.

Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled.