About Us

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place orders through our Site.

By accessing or using the Site, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

Orders & Acceptance

All orders are subject to product availability and acceptance by Luxours. We reserve the right to refuse or cancel an order for any reason, including:

• Product unavailability.
• Errors in pricing, product information, or descriptions.
• Suspected fraudulent or unauthorized activity.
• Errors in customer or payment information.
• Other circumstances requiring cancellation.

Receiving an order confirmation does not necessarily constitute acceptance of your order. Acceptance occurs when we ship the applicable item or expressly confirm acceptance by email.

Pricing & Payment

Prices are displayed in the currency shown on the Site and may change without prior notice.

We accept the payment methods presented during checkout. By placing an order, you authorize the applicable payment provider to charge the amount displayed at checkout.

You are responsible for all applicable charges associated with your purchase, including applicable taxes and shipping charges.

Shipping, Risk & Title

We arrange shipment of products through third-party shipping carriers. Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Risk of loss and title to products pass according to applicable law and the shipping arrangement used for the order, including transfer upon delivery to the carrier or, where applicable, upon delivery to you.

Please review our Shipping Policy for additional information regarding processing, delivery, tracking, and shipping issues.

Damaged, Defective & Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 30 days of delivery.

Please provide:

• Your order number.
• Clear photographs or video of the product and packaging.
• A brief description explaining the issue.

We will review the claim and, depending on the circumstances, may offer a replacement, full refund, or partial refund.

Lost Packages

If a package is confirmed as lost in transit, we may provide a replacement shipment or a full refund, subject to verification and the circumstances of the shipment.

Please contact us promptly so that we can investigate the shipment with the applicable carrier.

Returns

Because certain products may be fulfilled through international suppliers and third-party fulfillment partners, we generally do not accept returns.

Returns may be approved in exceptional circumstances at our discretion and require prior written authorization from Luxours.

Non-Refundable & Non-Returnable Situations

Subject to applicable consumer protection laws, refunds or replacements may not be available for:

• Change of mind after delivery.
• Ordering the wrong size, color, or product variation.
• Incorrect or incomplete shipping information provided by you.
• Delivery delays caused by customs or carriers beyond our reasonable control.
• Packages refused, abandoned, or disposed of by customs.
• Damage caused by misuse, improper handling, accidents, or normal wear and tear.

Order Cancellations

Orders may be canceled before they enter processing or shipment. Once an order has been shipped, it cannot be canceled.

If you wish to request a cancellation, contact our customer service team as soon as possible after placing your order.

Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for an approved refund to appear, depending on your bank, card issuer, or payment provider.

Intellectual Property

All content appearing on the Site, including text, photographs, graphics, logos, designs, layouts, product presentations, and other materials, is owned by or licensed to Luxours and is protected by applicable intellectual property laws.

You may not reproduce, modify, copy, distribute, publish, sell, or otherwise exploit Site content without our prior written permission, except where permitted by applicable law.

User Conduct

You agree not to use the Site for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not upload, transmit, distribute, or introduce harmful code, malware, or other content that could interfere with the operation or security of the Site.

We reserve the right to suspend or terminate access where we reasonably believe the Site has been misused or these Terms have been violated.

Disclaimers & Limitation of Liability

To the fullest extent permitted by applicable law, the Site and products are provided on an "as is" and "as available" basis.

Luxours disclaims warranties, express or implied, to the extent permitted by law, including implied warranties that cannot lawfully be excluded.

To the fullest extent permitted by law, Luxours will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products.

To the extent permitted by applicable law, our total liability for direct damages relating to a product will not exceed the purchase price actually paid for the product giving rise to the claim.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Luxours, its affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your use or misuse of the Site.
• Your violation of these Terms.
• Your violation of applicable laws or third-party rights.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law principles.

Subject to applicable law, disputes arising from or relating to these Terms or your use of the Site shall be resolved in the state or federal courts located in Harris County, Texas.

Changes to These Terms

We may modify or update these Terms from time to time. Changes become effective when posted on the Site unless otherwise required by applicable law.

Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Contact

If you have questions regarding these Terms & Conditions, please contact Luxours using the information below.